Terms of Service

1. Overview

This website is operated by Tomata Bike Rental. Throughout the site, the terms “we”, “us” and “our” refer to Tomata Bike Rental. By visiting our website and/or renting or purchasing something from us, you are using our services (“Services”) and agree to comply with the following Terms of Service (“Terms”).

These Terms apply to all users of the site, including but not limited to visitors, customers, partners, suppliers, and anyone contributing content. Please read them carefully before using our website. If you do not agree with these Terms, you should not access the site or use our Services.

We may update these Terms from time to time by posting changes on this page. Your continued use of the site after any modifications means you accept the updated Terms.

2. Online Store and Rentals

By accepting these Terms, you confirm that you are of legal age in your country of residence, or that you are acting with the consent of a parent or guardian.

You may not use our products or Services for any unlawful purpose, nor may you violate any laws in your jurisdiction while using them. Any attempt to interfere with, hack, or harm our systems will result in immediate termination of your access.

3. General Conditions

We reserve the right to refuse service to anyone at any time for any reason.
Your personal and payment data may be transferred unencrypted across networks (except for credit card details, which are always encrypted).

You may not copy, duplicate, resell, or exploit any part of our Services without written permission.

4. Accuracy of Information

We strive to provide accurate and up-to-date information, but we cannot guarantee that all details on our website (such as product descriptions, pricing, or availability) are free of errors. Use of the information on this site is at your own risk.

5. Modifications and Pricing

Prices for our rental services or products may change without prior notice. We also reserve the right to modify or discontinue any part of our Services without notice.

6. Products and Services

Some items or services may only be available online. Quantities may be limited and are subject to our Refund and Cancellation Policy [link].

We do our best to display products and bikes as accurately as possible, but we cannot guarantee that your device will reflect colors or details perfectly.

We may restrict sales or rentals in certain regions or to certain customers at our discretion.

7. Billing and Account Information

You agree to provide current, complete, and accurate account information for all transactions. Failure to do so may result in cancellation of your booking.

We may refuse or limit orders if we suspect misuse, fraud, or reseller activity.

8. Third-Party Services and Links

Our site may include links to third-party websites or services. We are not responsible for their content, accuracy, or practices, and you use them at your own risk.

9. Feedback and Submissions

If you provide us with ideas, comments, or suggestions, you agree that we may use them without restriction and without obligation to compensate you.

10. Personal Information

Your use of our site is also governed by our Privacy Policy [link].

11. Errors and Omissions

From time to time, there may be errors or outdated information on our website. We reserve the right to correct such issues and update details without prior notice.

12. Prohibited Uses

You agree not to use our Services for unlawful activities, to infringe intellectual property rights, to spread harmful code, or to abuse, harass, or discriminate against others. We may terminate your access if you breach these rules.

13. Limitation of Liability

Our Services are provided “as is” and “as available”. We do not guarantee uninterrupted or error-free operation. Tomata Bike Rental will not be held liable for damages arising from the use of our Services, except as required by law.

14. Indemnification

You agree to indemnify and hold harmless Tomata Bike Rental, its employees, partners, and affiliates from any claims arising from your breach of these Terms or violation of any law.

15. Severability

If any provision of these Terms is found invalid, the remaining provisions shall still apply in full force.

16. Termination

These Terms remain in effect until terminated by either you or us. You may stop using our Services at any time. We may also suspend or terminate access if you violate these Terms.

17. Entire Agreement

These Terms, together with our policies, represent the complete agreement between you and Tomata Bike Rental, and supersede any prior agreements.

18. Governing Law

These Terms shall be governed by the laws of Spain.

19. Changes to Terms

We may update these Terms at any time by posting a revised version on our website. Continued use of our Services constitutes acceptance of the updated Terms.

20. Contact Information

If you have questions about these Terms, you can contact us at:
📧 rental@tomatabikerental.com

Cancellation & Credit Policy

• More than 31 days before departure
  ➝ No cancellation fee
  ➝ Full credit (100% of booking value) available for a future tour

• 14 to 30 days before departure
  ➝ Cancellation fee: 10% of booking value
  ➝ Remaining 90% issued as future tour credit (100% credit applied)

• 72 hours to 14 days before departure
  ➝ Cancellation fee: 25% of booking value
  ➝ Remaining 75% issued as future tour credit (100% credit applied)

• Less than 72 hours before departure
  ➝ Cancellation fee: 100% of booking value
  ➝ No credit available

 

⚠️ Please note: once your rental or tour has started, no refunds (full or partial) are possible.